Refund & Cancellation Policy
🟢 100% Free Dealership Application — Zero Online Registration Fees
No Payment Collected on Website: Submitting a commercial dealership inquiry on this platform (vinfastautopartner.online) is 100% FREE. We do NOT charge or collect any application fees, registration charges, evaluation fees, or digital payment transactions on this portal. If any unauthorized individual or third party requests payment claiming to represent this portal, please notify our compliance desk immediately.
1. Purpose & Scope of Policy
VinFast Auto Dealership Network ("Portal", "We", "Us", or "Our") operates as an independent commercial dealership facilitation desk in India. This Refund & Cancellation Policy clearly establishes the guidelines for withdrawing preliminary dealership inquiries, as well as the transparent refund procedures applicable if formal earnest money deposits (EMD) or security commitments are processed during subsequent offline corporate onboarding stages.
2. Application Cancellation & Withdrawal Policy
We recognize the autonomy of commercial investors and dealership operators. Applicants maintain full liberty to withdraw or cancel their dealership inquiry at any point prior to executing a final bilateral franchise contract.
How to Withdraw or Cancel Your Application:
- Written Notification: To withdraw an active application, send an email to inquiry@vinfastautodealership.online with the subject header "Application Withdrawal - [Your Registered Name / Mobile Number]".
- Zero Cancellation Penalty: There is no fee, fine, or penalty of any nature for cancelling or withdrawing a preliminary inquiry.
- Timeline & File Deactivation: Upon receiving your withdrawal request, your application status will be marked as withdrawn, and your contact records will be removed from active allocation rosters within 48 business hours.
3. Refund Terms for Subsequent Corporate Onboarding Stages
While digital inquiry submission on this website is entirely free, candidates who progress to formal corporate evaluation (following Letter of Intent / LOI discussions) may be subject to formal earnest money deposits (EMD) or territorial booking commitments conducted through authorized corporate banking channels. In such formal stages, the following refund rules apply:
| Commercial Scenario | Refund Eligibility | Processing Timeline |
|---|---|---|
| Site / Feasibility Rejection: Proposed showroom premises fail corporate architectural, zoning, or technical clearance. | 100% Full Refund | 7 to 14 Business Days |
| Territory Unavailability: The requested geographic catchment cannot be allocated due to prior zoning commitments. | 100% Full Refund | 7 to 14 Business Days |
| Mutual Termination: Both parties mutually decide in writing not to proceed prior to final contract execution. | 100% Refund (Less documented legal expenses if explicitly specified in LOI) | 10 to 14 Business Days |
| Voluntary Unilateral Withdrawal: Applicant withdraws after formal Letter of Intent execution and territory reservation lock. | As stipulated in the executed bilateral LOI agreement | 14 to 21 Business Days |
4. Method & Mode of Refund Payment
- Direct Bank Remittance: Approved refunds are credited directly to the verified corporate bank account (via NEFT, RTGS, or IMPS) from which the original funds were received.
- No Cash Disbursements: In strict compliance with Reserve Bank of India (RBI) regulations and anti-money laundering (AML) laws, refunds are never disbursed in cash or to third-party digital wallets.
- Official Banking Reference: A formal bank UTR reference number is transmitted to the applicant via email upon refund completion.
5. Non-Refundable External Expenses
Neither the facilitation portal nor the brand shall bear liability to compensate third-party expenditures incurred independently by the applicant, including:
- Independent commercial real estate brokerage, leasing tokens, or tenancy scouting fees;
- Professional fees paid to private legal counsels, structural engineers, or independent architects;
- Local municipal trade licenses, environmental audits, or preliminary civil renovations undertaken without prior corporate authorization.
6. Coordination Desk & Refund Assistance
For inquiries concerning application status, voluntary withdrawals, or corporate refund timelines, please contact our coordination desk:
VinFast Auto Dealership Network India
Email: inquiry@vinfastautodealership.online
Operating Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST
Territory: Republic of India